Sober October US - FAQ

Frequently Asked Questions

Here are some answers to questions our users ask.

Sober October challenges people to go alcohol-free for the month of October to raise funds for the SMART Recovery 4-Point Program and to support the mental health of people in recovery.

Signing up to the Sober October challenge is easy (and free)! Sign up, and follow the simple steps to create your personalized profile page where you can receive donations, post updates, and share your profile page.

Money raised from Sober October will support SMART Recovery and will help them continue their mission to make SMART Recovery available to people of every culture and place in life who want freedom from addiction using the power within themselves and support from a caring global community. For more information, visit the SMART Recovery website.

Participants

After you've logged in to your Sober October account, you will be directed to your profile page. Log in here.

All Sober October fundraising must be conducted through the Sober October website www.soberoctober.com to ensure your donors receive their tax receipts from SMART Recovery.

When you signed up you will have created your own Sober October profile page. This profile page has a unique URL / link and QR code that you can share with family, friends and colleagues to encourage donations. We also have a number of fundraising ideas to help you raise money. On your profile page, people can make a donation through our secure payment form using a valid credit card.

While we encourage all donations to be made online, we realize this isn't always possible. To make a donation with cash or cheque, please download and fill in our offline Donation Form.

Once you've filled in the form, please send the form and donation to:

SMART Reccovery
7304 Mentor Avenue, Suite F,
Mentor, OH 44060, United States

*Please make cheques payable to SMART Recovery and mail along with your Donation Form.

Please remember:

  • Offline donations can take up to 3 weeks to appear on your online profile page once they have been received by SMART Recovery.
  • Donor names or messages that are received with your offline donations are not published on your Sober October profile.
  • Offline donations will appear as one total on your profile page, so we recommend sending in all offline donations towards the end of the month.

Once we have received and processed your donations, we will update your profile page to reflect the submitted offline donations. You will also receive an email letting you know that your offline donations have been added.

If you've forgotten your password, please click here.

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.

Your username is the email address you used during registration. Please email [email protected] if you cannot remember the email you registered with.

First, you will need to be signed up as an individual. Please sign up.

Once you have signed up, you can create or join a team from your profile page. On the left hand column of the page, scroll down to “Join a Team” and you can select “Create a Team” or “Find a Team” to join.

For a step-by-step process, please visit this page.

A Golden Ticket gives a Sober October participant a night off from their challenge.

For a minimum donation of $25, their night off can still make a difference to support the mental health of people in recovery.

To donate a Golden Ticket, search the Participant you wish to donate to, click 'Donate' on their profile page, and select 'Golden Ticket' on the donation form.

Absolutely! When signing up, check the box, “I don't live in United States.”

Sober October is open to those who have reached the legal age of drinking alcohol in their state/territory of residence at the time of entry.

Donors

Please first check your Junk Mail folder in your email. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at .

Donations will remain open until November 30, 2022.

Please ensure all online and offline donations have been made by November 30, 2022.

We accept Visa, Mastercard and American Express for online donations.

For offline donations, we accept cash and cheques.

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process. Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 128 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Sober October uses Stripe Payments to process donations.

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process. Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 128 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Sober October uses Stripe Payments to process donations.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

If your question is still unanswered, please email: [email protected]

Important Note

Sober October is a fundraising campaign aimed at challenging social drinkers to change their habits for a month and make some healthy lifestyle changes. We would encourage people to drink responsibly and stick to the recommended daily guidelines for the rest of the year. We advise heavy drinkers or people dependent on alcohol to speak with their doctor before signing up to Sober October.